Effective 11/2/2026. Last updated 10/22/2026.
WeLove is operated by LifeOasis Co., Ltd. This policy explains information used by the international service, who can see it and how to exercise privacy rights.
LifeOasis Co., Ltd. (주식회사 라이프오아시스), 38 Achasan-ro (Gaepung Building), Seongdong-gu, Seoul, Republic of Korea, is responsible for the processing described here. Privacy requests: [email protected]. General enquiries: [email protected]. Privacy officer: [성정범, Chief Technology Officer], [email protected].
This policy covers the international version of the WeLove app and welove-app.com. Members of the Korean service are covered by the Korean privacy policy. Where we need your separate consent (for example, for face verification, faith information or international discovery), we ask for it on its own screen; agreeing to our Terms is not that consent.
| Category | Information | Purpose |
|---|---|---|
| Account | phone number and OTP verification result; Apple/Google sign-in identifier where used; date of birth, gender, nickname, account contact details | registration, account security, age eligibility |
| Profile | photos, prompts, preferences, height, education, employment, self-entered city and lifestyle details; optional religious information described in §3 | profile display and matching |
| Church verification, if available | submitted code or church-related document and review result | the limited code/document check described in the app |
| Messages and activity | messages, matches, likes, blocks, reports and related activity | communications, matching, investigating reports and protecting the service |
| Purchases | store transaction identifiers, product, amount and purchase status | delivering paid features and handling billing requests |
| Device and usage | IP address, device/OS/app version, language, app identifiers, push token, usage and crash information | delivery, diagnostics, security and service analytics |
| Support | information submitted in support requests and relevant account/device information | answering requests and resolving problems |
| Face verification | selfie [photo/video], a face template created from it, comparison and liveness results | confirming that you are a real person who matches your profile photos; preventing fake and duplicate accounts (see §2A) |
| Contacts (only if you use Block contacts) | phone numbers from your address book, [converted on your device into a coded (hashed) form] | hiding your profile from people you know, and them from you |
| School and work email | the email address you verify, its domain and the result | showing a school or work badge; blocking people from your school or workplace if you choose |
| Story | posts, comments, reactions | community feature visible to other members |
| Rewards and surveys | mission and attendance activity, survey answers, gift codes redeemed | giving free clovers and improving the service |
| Location | the city and neighborhood you choose (searched through Google Places) | showing members near you |
We do not request GPS or other precise device-location access for the international service. You may enter a city, and IP addresses can reveal an approximate location; absence of GPS tracking does not mean there is no location-related information. Apart from the face verification described in §2A, we do not use facial recognition. We never use face data to identify you to other members, for advertising, or for anything other than verification and fraud prevention. Payment-card details are handled by the store; we receive purchase records, not your full payment-card details.
Where the law requires a lawful basis, we use the basis applicable to each operation: providing the requested service, a legal obligation, a permitted and assessed legitimate interest, or valid consent. Religious information and international disclosure require the separate analysis in §§3 and 6. This table does not claim that every jurisdiction uses the same legal-basis framework.
When you sign up, we ask you to take a short video selfie. Our service provider, Amazon Web Services [confirm F1: Amazon Rekognition], creates a mathematical representation of your facial features (a "face template") from it and compares it with your profile photos[, and checks that a live person is present]. Face templates are biometric information.
Consent. We do this only after you agree on the face verification screen. If you do not agree, [you cannot complete sign-up / you can ask us for a manual review at [email protected] — confirm which].
Use. We use it only to verify your account and prevent fraud. We never sell, lease or trade it, never use it for advertising, and do not allow our provider to use it to train or improve its own services.
Storage. Processed in the United States (AWS US East region).
Retention and destruction. We delete the face template after the comparison and the selfie until the information is not necessary. We keep the result (verified / not verified) and its date while your account is open. In any case, we destroy biometric information no later than when the purpose of collection is satisfied or within 1 year after your last interaction with us, whichever comes first, or sooner where law requires.
Access. Only the provider and authorized staff handling a verification problem can access it.
Disclosure. We disclose biometric information only with your consent or where required by law or valid legal process.
Church affiliation and denomination reveal religious beliefs. We ask for separate, informed consent to their collection, use and profile display where required. The consent notice must identify purposes, viewers, retention and withdrawal. Consent to provide a verification document does not automatically authorise publishing its contents.